Rights and Responsibilities of the Patient

The St. Lucian Government AND BY EXTENSION the Council  is committed to ensuring that the health system is clearly focused on meeting the needs of the patients/clients, and encourages active and real involvement  in decision-making in allied  health care of citizens. To this patients/clients have the right to:

  • receive services that are provided with reasonable skill, care and competence
  • accurate and up to date information about their care and treatment, and the services and options available to them, sufficient to enable them to make informed decisions about their care;
  • be treated with respect regardless of cultural and spiritual beliefs;
  • be free from discrimination, intimidation, coercion, harassment, abuse, assault or exploitation;
  • their dignity, autonomy and independence;
  • be communicated with in a manner, language and format they can understand;
  • an environment which promotes their ability to speak freely, ask questions and seek more information;
  • receive a fair and just settlement of any mediation;
  • know in advance about the likely cost of services;
  • timely and appropriate referral to other services;
  • participate in all stages of their care or treatment;
  • refuse care and treatment;
  • seek second opinion about their care and treatment and be informed of this option;
  • choose their care or treatment when more than one treatment option is available;
  • make informed choices and give informed consent to care and treatment, except where legislation waives the right;
  • withdraw their consent to care and treatment, including the right to discontinue care at any time, against the advice of a health professional, except where legislation waives the right;
  • confidentiality and privacy of health information unless consented;
  • be informed if the treatment or care is being provided by a person who is a student;
  • be informed if the treatment or care offered to them is experimental, or part of a teaching or research exercise;
  • be the subject of medical research or teaching only with informed consent;
  • refuse to take part in research, experiments and teaching exercises
  • be made aware of procedures for complaints; and
  • to provide feedback to health professionals, including making a complaint without reprisal or penalty from a provider.

There are limits to the responsibilities of health professionals if patients/clients unreasonably fail to accept or act on good advice, despite all reasonable efforts being made by the health professional.  Patients/clients have a responsibility to contribute to effective therapeutic partnerships by:

  • treating the health professional with same respect and consideration that they are provided by the health professional;
  • communicating effectively and being honest;
  • being fair, truthful and accurate in providing feedback; and
  • ensuring that complaints are not petty or simply for the purpose of troublemaking

Contact Us
The Executive Director
Allied Health Council
National Mental Health & Wellness Centre,
2nd Floor Neurological Dept.,
Millennium Highway,
Castries, St.Lucia, W.I

Conway Post Office,
Conway Business Centre,
Castries, St.Lucia.W.I
or ahpcstlucia@gmail.com

Promoting Health and Wellness!